Privacy Policy
Effective Date: 1st May 2025
At RQST.info, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect the following types of personal information:
General users:
Name and email address (if you sign up for updates or contact us)
Website usage data (via cookies and analytics tools)
Subscribers to paid services:
Full name and email address
Billing address
Subscription and usage preferences
Email engagement data (opens, clicks, and interactions with emails we send)
Any other information voluntarily provided during sign-up
Payment details (e.g. credit card information) are not stored or processed by RQST.info. All transactions are handled by Stripe, our third-party payment processor.
2. How We Collect Information
We collect information through:
Direct input by you (e.g. subscription forms, contact forms)
Automated tools like cookies, analytics, and email tracking pixels
Third-party providers such as Stripe (for payment processing) and our email platform (for engagement data)
3. How We Use Your Information
We use your personal information to:
Provide and manage subscriptions
Send email updates, alerts, and newsletters
Monitor and improve email communications through engagement tracking
Improve site functionality and user experience
Comply with legal obligations
We do not sell or rent your personal information to third parties.
4. Payments via Stripe
All payments for subscriptions are securely processed by Stripe. Your payment details are entered directly into Stripe's platform and are not stored by RQST.info. For more information, see Stripe's Privacy Policy.
5. Email Engagement Tracking
We track how subscribers interact with our emails, including whether you open them and which links you click. This helps us improve the relevance and quality of our communications. You can unsubscribe at any time by clicking the unsubscribe link in any email we send.
6. Disclosure of Personal Information
We may share your information with:
Service providers (e.g. Stripe, email delivery platforms) who help us operate the site and deliver services
Authorities or regulators if legally required
All providers we use are selected for their privacy and security standards.
7. Data Security
We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is stored using secure infrastructure based in Australia or by trusted international providers with appropriate safeguards.
8. Cookies and Website Analytics
We use cookies and third-party tools (like Google Analytics) to collect anonymised usage data to help us understand how visitors use the site. You can manage cookies in your browser settings.
9. Accessing or Updating Your Information
You may request access to or correction of your personal information by contacting us at hello@rqst.info. We will respond within a reasonable timeframe.
10. External Links
Our site may include links to other websites. We are not responsible for the privacy practices or content of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please contact:
RQST.info
Email: hello@rqst.info
Website: www.rqst.info